Frequently Asked Questions

What is Wrong with My Numeric Keypad?

If your computer is operating with a Windows 10 version 20H2 or higher a software update is required to restore proper functionality to your numeric keypad.  Please follow the instructions below to install your Learning Lights Keyboard update:
* No update is required for Mac or Chrome operating systems.

 

Option 1: Software upgrade (permanently restores keypad functionality)

  1. Use USB cord to plug in KeyMaster Keyboard to your computer
  2. Download the KeyMaster Learning Lights Software Upgrade.
  3. Open the file and follow the instructions to install the keymaster_software_update.exe file.
  4. Test the numeric keypad on your keyboard to ensure that proper function of the numeric keypad has been restored.

 
Option 2: Quick Fix (will restore keypad functionality for current computer/user only)

  1. Use USB cord to plug in KeyMaster Keyboard to your computer
  2. On the right hand side of your keyboard press   to pull up your on-screen keyboard.
  3. Click options, then check the box "Turn on Numeric Keypad", then press OK.
  4. On the on-screen keyboard press "NumLock", then close the on-screen keyboard.
  5. Your numeric keypad should now be working properly.

 

What are your Shipping Rates?

Shipping rates are listed as follows:

Shipping < $100

$0–$99

$6.99

Shipping > $100

$100.00–$199

$9.99

Shipping > $500

$200–$499

$19.99

Shipping > $1000

$500–$1,999

$29.99

Shipping > $2000

$2,000–$2,999

$39.99

Shipping > $3000

$3,000-$3,999

$49.99

Shipping > $4000

$4,000-$4,999

$59.99

Shipping > $5000

$5,000-$5,999

$69.99

Shipping > $6000

$6,000-$6,999

$79.99

Shipping > $7000

$7000-$7999

$89.99

Shipping > $8000

$8000-$8999

$99.99+

 

 

 

What is your Return Policy?

Please refer to our Return Policy page for more information on our return policy.

 

Do you have a Product Warranty?

Yes we do!  All KeyMaster Electronics products are covered under a two-year limited warranty. We warranty the product against defects under ordinary classroom or consumer use for two years from the date of purchase.

 

What Operating Systems is the Keyboard Compatible with?

The Learning Lights Keyboard is compatible with Windows OS, macOS, and Chrome operating systems.

 

How do I turn on or off the lights on the keyboard?  

To turn on or off visibility of the key characters on the keypad, press the lights key labeled in white on the top row of the keyboard.  Toggle this key to turn on or off visibility of the entire keyboard.

To turn off individual alpha or numeric keys on the keyboard, press Ctrl + Alt keys on the LEFT side of the keyboard, plus the key you would like to turn on or off.  For example, to turn on or off the J key, use the LEFT side of the keyboard to press Ctrl + Alt + J.  Note:  The Ctrl + Alt keys on the RIGHT side of the keyboard should be used for quick key commands, such as Ctrl + Alt + Delete.

 

How do I turn on or off the lights of individual keys?  

The "lights" key will turn on or off visibility to the entire keyboard.  To turn on/off specific alpha or numeric keys, use the Ctrl + Alt keys on the LEFT side of the keyboard, plus the letter or number you wish to turn on or off.

Learning Lights Keyboard Getting Started Info Page Top